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| Based on SAQA's Unit Standard ID 110003 NQF Level 4, 8 Credits |
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Administrators are vital to the smooth running
of any organisation and play a key role in
contributing to the performance of their
teams and departments. Their effectiveness
has a direct influence on the productivity and
efficient of others and often determines the
quality of service provided to internal and
external customers.
This course has been designed to enable
administrators to enhance their personal
effectiveness and working practices, build
stronger relationships, broaden their
contribution to the team and achieve
excellence in the service they provide to
colleagues and customers.
Course Objectives
- Understand the core responsibilities of
office professionals
- Identify, review and update the basic
administrative systems required by an
organisation
- Understanding the importance of dealing
with confidential documents and issues
- Understand how to deal with incoming
mail and tasks and how to refer tasks to
the right people
- Confidently tackle the various methods of
filing
- Describe the importance of optimising
technology e.g. email and the internet
- Develop policies and procedures on
administrative systems and write them
into a manual
Course Designed For
This practical and highly interactive course is
ideal for all people who have the
responsibility of developing administrative
procedures to make the administrative
component of the organisation more effective
and efficient and so aid the organisation in
attaining its mission, vision and objectives.
Course Outline
Administrative systems
- Identify administrative systems including
filing systems and staff administrative systems
and business systems
- Identify the elements and application of
each system in relation to company and
legal requirements
- Identify resources such as staff,
information technology, office space and
management requirements for the
development of these administrative
systems.
- Identify ways of finding resources in a
specific business institution
Develop and update administrative systems
- The administrative requirements are
identified to meet the specific needs of a
selected organisation
- The identified administrative systems are
developed in accordance with
organisational requirements
- The administrative systems and
procedures identified are presented to
management and staff for approval
- Feedback is obtained from management
and staff regarding the suitability of
systems on specifically designed feedback
forms
- Agreed changes are made to the systems
Develop systems to keep information at the
required level of confidentiality
- Administrative information which should
be kept confidential, is identified in
accordance with legal, company and
industry requirements and practices
- Systems are developed to keep
administrative information and records
confidential and maintain secrecy of such
information as required legally and your
company.
Develop policies and procedures on
administrative systems
- Develop administrative systems and
procedures which are aligned with
legislative and organisational
requirements
- The procedure for each element of the
administration system is explained to
employees in line with policies developed
- The policies and procedures are collated
into a written manual in company specific
format
Course duration
Two days
Dates
16 - 17 January 2012 (Johannesburg)
23 - 24 January 2012 (Pretoria)
19 - 20 March 2012 (Durban)
26 - 27 March 2012 (Pretoria)
19 - 20 April 2012 (Johannesburg)
2 - 3 May 2012 (Pretoria)
21 - 22 May 2012 (Cape Town)
2 - 3 July 2012 (Cape Town)
16 - 17 July 2012 (Durban)
30 - 31 July 2012 (Pretoria)
29 - 30 August 2012 (Johannesburg)
20 - 21 September 2012 (Pretoria)
25 - 26 October 2012 (Cape Town)
5 - 6 November 2012 (Johannesburg)
26 - 27 November 2012 (Pretoria)
Investment
R3750.00 excl VAT
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