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| Based on SAQA's Unit Standard ID 12155, NQF level 4, 5 Credits |
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Professional and well-written correspondence
opens doors to long-term and positive
business relationships. By ensuring that you
are focussed on your business communication
– the style and tone, and the impact it will
have on your reader, you can build a credible
image for yourself and your company in the
market place.
Have you ever thought of how your writing
could become even more effective? What
makes a document easy to read and
understand? How you can encourage readers
to read on and act quickly? By the end of this
course, learners will have developed their
skills to write briefly and clearly; communicate
confidently, and compile documents ranging
from quick memos to lengthy reports.
Individual feedback sessions offer
opportunities to discuss actual
correspondence as case studies.
Course objectives
- Confidently use textual features - those
parts of text that give a specific meaning
or message
- Accurately identify the intended audience
for your communication
- Understand the purpose of your writing
- Select the appropriate text type, format
and layout
- Organise and structure technical texts
- Use appropriate grammar
- Draft and edit technical texts
- Recognise errors and check for accuracy
P
- resent the same information in different
ways
- Use plain language in business
Course Designed For
Any individual who is required to prepare
professional and accurate business
correspondence will benefit from this course.
Course Outline
The value of communicating effectively
- Understanding the different kinds of
communication in a business environment
- email, reports, letters, memos and
minutes
- Identifying the different conventions that
apply to the different forms of
communication
- The implications of not following the
industry specific or legislative
requirements
Have the right writing tools in your toolbox
- Knowing your audience
- Understanding the purpose of your
communication
- Accessing the information you need to
write your communication
- Ensuring information is accurate, unbiased
and inoffensive
Masterful business writing
- The right word at the right time –
deciphering vocabulary, spelling, jargon
and slang.
- Grammatical rules and how to follow
them
- Sentence construction – understanding
and using efficient punctuation
- Selecting an appropriate format and
structure for your communication
- Identifying the main points to be included
in the text
- Making sure your documents are accurate
and factual
- Ensuring you sequence your information
logically and meaningfully
- Writing a draft
- Editing and proofreading
Course duration
Two days
Dates
16 - 17 January (Pretoria)
19 - 20 March (Cape Town)
16 - 17 April (Johannesburg)
25 - 26 April (Pretoria)
25 - 26 April (Durban)
24 - 25 May (Cape Town)
6 - 7 June (Pretoria)
28 - 29 June (Johannesburg)
9 - 10 July (Cape Town)
20 - 21 August (Pretoria)
27 - 28 August (Johannesburg)
27 - 28 August (Durban)
1 - 2 October (Johannesburg)
11 - 12 October (Pretoria)
15 - 16 October (Cape Town)
3 - 4 December (Pretoria)
10 - 11 December (Johannesburg)
Investment
R3750.00 excl VAT
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