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| Based on SAQA's Unit Standard ID 9506 NQF Level 4, 4 Credits |
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Achieving successful working relationships
with colleagues is not always easy. Many of
us fall into the trap of aggressive behaviour
which only produces antagonism. Sometimes
we play a passive role in which we, and our
contributions, are likely to be undervalued.
There is of course a middle ground inhabited
by those who can get the best from their
colleagues, earn respect and create a
constructive working atmosphere. These
people have learned to be assertive and
consequently project confidence and a
positive self-image. This highly interactive
course will help you to develop assertiveness
skills and lift your self-confidence to enable
you to work more effectively and reclaim
your work/life balance.
Course objectives
- Define the concept of self confidence
and the impact it has on your life and
career
- Understand the techniques of enhancing
self confidence
- Explore your social style to enhance
confidence
- Apply assertiveness skills to manage
conflict and establish more productive
working relationships
- Recognise the link between
assertiveness, self-esteem and
confidence
Course Designed For
People wanting to boost their personal
effectiveness and confidence in order to
enhance their working relationships with
colleagues, managers, suppliers and clients.
Course Outline
Identifying assertive behaviour
- Understanding the concept of
assertiveness
- Analysing how confidence affects one's
life and working career
- Identifying different types of assertive
behaviour
- Advantages of assertive behaviour
Assertiveness as a powerful communication
tool
- Identifying the different social styles
- Identifying your social style
- Predicting responses from colleagues
- Understanding the difference between
assertive, unassertive and aggressive
behaviour.
- Investigating situations where assertive
behaviour will give you the upper hand
Becoming more assertive
- Using body language to enhance
assertive behaviour
- Communicating persuasively to get your
ideas across
- Handling criticism and feedback
- Managing conflict
- Investigating the strengths and
weaknesses of different assertiveness
techniques
Practical Exercises
Hands-on exercises will enable learners to
role-play various assertiveness techniques so
that they can practice applying their new
found skills.
Course Duration
Two days
Dates
1 - 2 February (Cape Town)
12 - 13 March (Durban)
14 - 15 March (Pretoria)
19 - 20 March (Johannesburg)
28 - 29 May (Pretoria)
21 - 22 June (Johannesburg)
28 - 29 June (Cape Town)
16 - 17 July (Pretoria)
19 - 20 July (Durban)
3 - 4 September (Pretoria)
20 - 21 September (Cape Town)
27 - 28 September (Johannesburg)
5 - 6 November (Cape Town)
15 - 16 November (Johannesburg)
Investment
R3750.00 excl VAT
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