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| Based on SAQA's Unit Standard ID 110021 NQF Level 4, 6 Credits |
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As you become more efficient at your job,
you become more crucial to your manager's
and your organisation's success. But you're
also building a foundation for your own
career growth! This intensive course will
equip you with the skills and know-how you
need to make your job easier and more
fulfilling, you give your boss peace of mind,
and set the stage for a rewarding and
successful career.
Course Designed for
This practical and highly interactive course
rapidly develops the key competencies
required by secretaries and assistants to
maximise their contribution to their
manager, team and organisation.
Course Objectives
- Discover how to critically evaluate and
solve problems.
- Maximise your productivity by
organising and managing your time
efficiently.
- Be a team player and maximise
working relationships.
- Communicate effectively and
confidently with your manager,
colleagues and customers.
- Write professional correspondence
with less instruction.
- Organise information to streamline the
management of files and records.
Course Outline
Planning and organising your work
- Understanding your organisation and
the business environment
- Understanding scheduling techniques
and time management tools
- Assessing your time management skills
- Planning and scheduling
- Differentiating between urgency and
importance
- Prioritising your workload while
maintaining flexibility
- Anticipating and communicating
Collect, organise and critically
evaluate information when maintaining
files and records.
difficulties in meeting deadlines
Working with your manager and team
- How you and your manager can
become a world-class team
- Understanding communication styles
to maximise interpersonal
understanding
- The importance of communication
within the team and with external
stakeholders
- Meeting commitments to others
- Maintaining confidentiality
- Managing conflict within teams
- Building the image of your
department and organisation
Writing professionally
- Writing effective correspondence – all
the do's and don'ts
- Writing effectively with little
instruction
Maximising your administration skills
- Master the sorting, handling and
storing of information
- Creating, maintaining and improving
your filing system
- Monitoring and recording the
movement of files
- Dealing with out of date information
Course duration
Three days
Dates
1 - 3 February (Durban)
14 - 16 March (Johannesburg)
3 - 5 April (Pretoria)
18 - 20 April (Cape Town)
4 - 6 June (Johannesburg)
27 - 29 June (Pretoria)
22 - 24 August (Cape Town)
3 - 5 September (Johannesburg)
1 - 3 October (Pretoria)
29 - 31 October (Cape Town)
5 - 7 November (Pretoria)
7 - 9 November (Durban)
Investment
R5450.00 excl VAT
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