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| Based on SAQA's Unit Standard ID 10978 NQF Level 4, 10 Credits |
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HR administrators often function as the first
point of contact for employee enquiries and
requests. It is therefore essential that they
develop a thorough understanding of HR
together with strong interpersonal skills and
the ability to manage potentially sensitive
issues and situations with tact and
discretion.
This course will equip you with all you need
to know about the HR function, its role
within organisations and the impact of latest
legislation so that you can enhance your
contribution.
Course Objectives
- Identify the principal activities of the HR
function, its responsibilities, aims and
objectives
- Fulfil your role with greater confidence
and maximise your contribution to the
department and the quality if service it
provides
- Understand the principal aspects of
employment legislation which affect your
organisation and impact upon the
activities of the HR department
- Expand your contribution to the
recruitment and selection process
- Understand the essential information
and records which must be maintained
by the department and identify areas for
improvement within your current system
- Build stronger relationships with internal
customers
- Communicate effectively with colleagues
and internal customers and handle
sensitive information with discretion
Course Designed For
This practical and intensive course provides a
broad overview of HR issues with a focus on
recruitment and is designed for people
embarking on a career in HR, those taking
on new HR responsibilities and
administrators supporting the HR department.
Course Outline
The Importance of Your HR Role
- Understanding the role of the HR
function
- Where do you fit it?
- Who are your customers/clients and
what do they expect from you?
- Defining the knowledge, skills and
aptitudes which lead to success
Personnel Records
- Maintaining records, systems and
libraries
- Computerised personnel records
- Security and confidentiality
- Employee access to records
- Absence recording and controlling
Recruitment and selection
- Obtaining information about the position
that is relevant and complete
specification, job profile or job order
- Developing a recruitment plan that
ensures effective and efficient
recruitment and selection - timing;
resource allocation; contingencies;
methods for recruitment, verification of
information, selection, and nature and
medium of feedback
- Dealing with responses in a professional
way
- Short-listing the best candidates
- Maintaining an applicant database
- Validating backgrounds and qualifications
- Assessing candidates against the
requirements of a position
- Guidelines for successful interviewing
- Selecting the best candidates
Contracts of employment
- Offers of employment and references
- Drawing up contracts
- Termination of employment, notice
periods and contractual rights – exit
interviews
Effective face-to-face communication
- Interacting confidently and positively
with others
- Developing an assertive style
- Dealing with difficult people
- Listening and questioning
effectively
Course duration
Two days
Dates
1 - 2 February (Durban)
15 - 16 February (Pretoria)
15 - 16 February (Cape Town)
14 - 15 March (Johannesburg)
2 - 3 May (Pretoria)
10 - 11 May (Cape Town)
28 - 29 June (Johannesburg)
27 - 28 August (Pretoria)
3 - 4 September (Cape Town)
20 - 21 September (Johannesburg)
15 - 16 October (Pretoria)
12 - 13 November (Johannesburg)
15 - 16 November (Cape Town)
22 - 23 November (Durban)
Investment
R3750.00 excl VAT
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