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| Accredited to US 242821, NQF level 4, 6 credits |
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This practical and comprehensive three-day
course uses psychometric tools, case studies,
group discussions, management games and
role plays to enable managers to challenge
their current way of managing in the
workplace. It is highly interactive and will
equip participants with the knowledge and
tools to deliver improved results upon their
return to work.
Course Objectives
- Identify your personal leadership style and
understand the impact it has on others
- Know how to adapt your leadership style
to the needs of the people you manage
- Lead and manage change successfully,
within the business, dealing with
resistance along the way
- Manage and organise your resources
effectively to achieve business results
- Deal with conflict in the workplace in a
positive and constructive manner
- Develop the performance of other
through coaching and feedback
- Deal with poor performers
Course Designed For
Suitable for new managers who are
responsible for the performance of other staff
and who run a business unit or department.
Course Overview
Personal Leadership Style
- The relationship between leading and
managing
- Receiving feedback on your leadership
style
- Analysing your personal leadership style
- Exploring self-perception & how you're
perceived
- The impact of your style on those you
manage
- Practical and applicable leadership
models/tools
- Identifying your personal strengths and
areas for development
Change
- Initiating and leading change - your role
as a manager and a champion
- Organisational culture and its impact on
change initiatives
- Communicating change and delivering
difficult messages
- Managing change on a day-to-day basis
- Linking change to the business strategy
- Gaining commitment to the change and
dealing with resistance
- Encouraging change, creativity and
innovation
Resource Management
- Planning, organising and utilising
resources
- Monitoring and controlling resources
- Effective delegation when under time
and priority pressure
Managing the Performance of Others
through Coaching and Feedback
- Aligning performance to the
organisational vision
- Setting clear performance expectations
- Coaching techniques to create high
performers
- Creating the environment and
opportunities for others to grow
- Identifying the potential in others and
creating a structured development plan
- Providing motivational feedback and
praise
Managing Conflict
- Establishing a positive working
environment
- Aligning personal and corporate values
- Identifying your personal conflict
handling style
- Adapting your style to different
situations
- Practical techniques for dealing with
conflict and difficult people
Challenging & Dealing with Under-
Performance
- Defining under-performance and the
reasons for it
- Giving constructive and timely feedback
- Remaining credible, honest and
professional
- Techniques for dealing with poor
performers
Course Duration
Three Days
Dates
16 - 18 January (Johannesburg)
23 - 25 January (Pretoria)
8 - 10 February (Durban)
5 - 7 March (Johannesburg)
5 - 7 March (Cape Town)
28 - 30 May (Pretoria)
20 - 22 June (Pretoria)
25 - 27 June (Johannesburg)
16 - 18 July (Cape Town)
13 - 15 August (Pretoria)
17 - 19 September (Cape Town)
25 - 27 September (Johannesburg)
3 - 5 October (Pretoria)
12 - 14 November (Durban)
3 - 5 December (Johannesburg)
10 - 12 December (Pretoria)
Investment
R6950.00 excl VAT
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