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| Based on SAQA's Unit Standard ID 14667 NQF Level 4, 10 Credits |
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Changes within the office environment have
resulted in the roles and responsibilities of
executive secretaries/PAs and senior
administrators moving closer to that of their
managers, resulting in new challenges and the
adoption of certain managerial tasks and
increased career opportunities. In these new
roles, today's senior office professionals are
challenged to offer additional support to their
teams and managers by demonstrating an
understanding of the business environment
and the aims and objectives of their
organisations.
Course objectives
- Gain respect for your ideas and
contributions, and raise your profile within
the management team
- Contribute confidently and become your
manager's right-hand representative at
meetings
- Know your way around the business
environment and the management
functions and gain greater satisfaction by
understanding the dynamics of your own
organisation
- Extend your self-management skills
- Ensure you're a positive team player
Course Designed For
Office Professionals, executive PAs, junior
managers and team leaders looking to
confidently take on managerial tasks and
enhance their contribution to the
organisation.
Course Outline
The Principles of Management
- Understanding the business functions of
an organisation
- How the effective allocation of resources
will ensure competitive advantage
The Ins and Outs of Management
- Understanding the basic activities involved
in the management process
- Planning - Goal-setting, achieving targets
and monitoring performance.
- Organising – Time management,
organisational skills, prioritising, effective
use of resources and delegation
- The difference between responsibility and
accountability
- Leading – Recognising different leadership
styles and how they impact on staff
- Controlling – Establishing performance
standards, measuring performance and
correcting poor performance
Main Tasks in Management
- Making powerful decisions
- Communicating effectively - Producing
the perfect report, information gathering
for meetings and briefings, ccommodating
cultural diversity
- Building trust and reaping the rewards
- Coordinating and Evaluating– keeping
yourself and your team on track
- Motivating yourself and colleagues to
achieve
- Discipline – know how to manage conflict
and offer successful solutions
Personal Development
- Raising your profile confidently and
quickly
- Taking control of new challenges with
confidence
- Keeping pace with your own goals and
recognising development opportunities
Course Duration
Two Days
Dates
18 - 20 January (Cape Town)
20 - 22 February (Johannesburg)
28 - 30 March (Pretoria)
2 - 4 April (Cape Town)
11 - 13 April (Durban)
11 - 13 April (Johannesburg)
7 - 9 May (Pretoria)
4 - 6 June (Pretoria)
18 - 20 June (Johannesburg)
1 - 3 August (Cape Town)
6 - 8 August (Johannesburg)
13 - 15 August (Durban)
5 - 7 September (Pretoria)
29 - 31 October (Johannesburg)
12 - 14 November (Pretoria)
5 - 7 December (Cape Town)
Investment
R5950.00 excl VAT
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