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Whether you are saying 'no' to a request,
communicating bad news, dealing with poor
performance or recruiting staff, critical
conversations happen throughout the year.
Straight Talk helps managers to build a solid
set of communication skills to proactively
solve problems, diffuse conflict, create
harmony and improve workplace
relationships.
By using a foolproof process every
conversation can be made more effective for
both parties. During the course there will be
opportunities to practice a variety of real life
situations so practical learning can be taken
back to the workplace.
Course Objectives
- Create personal ownership in
performance improvement.
- Manage the critical performance review
conversation.
- Commit to the way forward – in
partnership.
- Give effective feedback.
- Deliver bad news and sensitive issues
with empathy.
- Effectively resolve conflict.
Manage emotion in reactions from both
yourself and others.
Course Designed For
This course is for middle to senior managers
who are often have to have critical
conversations with their staff, colleagues and
managers about subjects like office politics,
disagreements, poor performance, pressure
and conflict.
Course Outline
Critical Conversations and the Power of
feedback
- Identify the sensitive issues that are
critical to your business
- What makes a critical conversation
different from the rest
- Avoiding conflict at the key touchpoints
- Staying in control of emotions
- Tackling the issue not the person – steps
to plan, give and receive feedback
conversations
Developing a High Performance Mindset
- Constructing a strategic line of sight for
objectives
- The link between performance and
company / team reputation
- The links between motivational
objectives and measurable business
results
- Create personal ownership – the value of
walking the talk
Setting objectives to excite and motivate
- Shift perceptions of SMART objectives
from other people's agenda to goals I am
connected to
- Simple tools to help set the goals people
want to achieve
- Imaginative goal setting so people can
see, hear, touch and taste success
- Setting goals using SMARTER and PACES
Personal Development
- Prepare and develop a personal action
plan to support your return to the
workplace
- This full-day course is crammed full with
communication tools, techniques and
practical advice on how to use
communication effectively in all our
dealing with people.
Course Duration
Two Days
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