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X-ORIGINAL-URL:https://www.siyanqoba.co.za/
X-WR-CALNAME:Siyanqoba
X-WR-CALDESC:Occupational Development
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BEGIN:VEVENT
CLASS:PUBLIC
DTSTART;TZID=Africa/Johannesburg:20230627T000000
DTEND;TZID=Africa/Johannesburg:20230628T000000
DTSTAMP:20220906T000000
UID:MEC-5d6646aad9bcc0be55b2c82f69750387@siyanqoba.co.za
CREATED:20220906
LAST-MODIFIED:20230601
PRIORITY:5
TRANSP:OPAQUE
SUMMARY:Customer Service Management
DESCRIPTION:This dynamic short programme is Unit Standard based and  is aimed at junior managers who wish to understand their customers better and improve customer service.​\nIt is highly interactive and encompasses the essential areas of  offering differentiated, reliable and customer-friendly service to give organisations and their teams the competitive advantage. ​\nIt covers the theory and practice of identifying and understanding different internal and external customers, customer service standards expected by organisations, measuring and monitoring customer satisfaction and recommending corrective action to improve customer service levels.​\nBOOK NOW:\n*Price is VAT Inclusive\n** Price Excludes Formal Assessment\nName & Surname *Contact Number *Email Address *Tell us which role you are in? *Which programme are you interested in? *NC: Management - Supervisory Development - SAQA ID: 83946 - Level 3FETC: Generic Management - General Management - SAQA ID: 57712 - LP: 74630 - Level 4NC: Generic Management - General Management - SAQA ID: 59201 - Level 5FETC: Leadership Development - SAQA ID: 50081 - Level 4Manage Self and Self Development-Level 2Professionalism at Work-Level 2Time Management-Level 2Understanding the Business Environment-Level 2Operate in a Team-Level 3Presentation and Communication Skills-Level 3Business English for 2nd Language Users-Level 4Business Ethics-Level 4Business Unit Management-Level 4Coaching and Mentoring-Level 4Employment Equity-Level 4Introduction to Human Resources- Level 4Managers Development Programme-Level 4Negotiation Skills-Level 4Supervisory Skills Development-Level 4Organisational Wellness & EQ-Level 4Problem Solving & Decision Making-Level 4Understanding the Organisation-Level 4Work Assertively & with Confidence-Level 4Decision Making – A Systems Approach-Level 5Diversity in the Workplace-Level 5Emotional Intelligence in the Workplace-Level 5Empowering Teams in Decision Making-Level 5EQ & Communication for Compassionate Leadership-Level 5Managing Conflict in the Workplace-Level 5Managing HR & Labour Relations-Level 5Prioritising Workload- Level 5Stress Management-Level 5Analytical Thinking & Creative Problem SolvingWriting Skills for Business Professionals  Request Detail *SubmitThank you for your submission. It has been sent and will be allocated to a consultant. We endeavour to respond as soon as possible, but please allow 48 hours for a response.  Regards, Siyanqoba Management Team×There was an error trying to send your message. Please try again later.×\n
URL:https://www.siyanqoba.co.za/events/custservsp4/
ORGANIZER;CN=Siyanqoba Seminars:MAILTO:training@siyanqoba.co.za
CATEGORIES:Customer Service
LOCATION:Online & In-Class
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