“Soft skills” is a sociological term relating to a person’s “EQ” (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterise relationships with other people. Soft skills complement hard skills (part of a person’s IQ), which are the occupational requirements of a job and many other activities.

The world of work is in a state of continual change: your career today may involve moving between a number of different job functions and employers, and those jobs and employers are themselves likely to change and develop during the time you are employed in them. Employers are therefore seeking graduates who are enterprising, resourceful and adaptable and who, as well as their qualification, possess a range of skills which can be used in a wide variety of settings as well as in their careers.

Employers look for a range of skills in staff, many of which are common to a number of different career areas. Those most frequently mentioned are communication, team working, leadership, initiative, problem-solving, flexibility and enthusiasm.

All these courses can be customised and offered on-site for your organisation.