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Organisations worldwide recognise the enormous capabilities and transformative power of AI to our everyday lives and especially to workplaces. To date, machines have excelled at manual tasks like data gathering and analysis, but as AI advances, a broader range of cognitive tasks will become possible by AI. This will then require advanced human cognitive skills and EQ to use AI more effectively. 

In an interview with global leaders in 2023, the Harvard Business Review unveiled a paradigm shift in the skill-set essential for navigating the AI landscape. The consensus: a move towards individual human competencies will be needed. This places emotional intelligence at the forefront, emphasising its pivotal role in bridging the gap between humans and their AI counterparts. Download from Harvard Business here.


So how can enhancing emotional intelligence positively impact the use of artificial intelligence? 

EQ enables individuals to better understand and manage their own emotions as well as recognise and respond to the emotions of others. For example, AI interfaces designed with empathy and emotional understanding can better meet user needs and preferences, leading to more effective relationships and user satisfaction.

EQ can inform the design and development of AI systems, making them more attuned to human emotions and behaviours. AI systems that can understand and respond to human emotions are more likely to be accepted and adopted by users. This can lead to the creation of AI technologies that are more user-friendly, intuitive, and supportive of human well-being.

EQ contributes to better decision-making by helping individuals consider not only rational factors but also emotional ones. Integrating EQ into AI systems enables individuals to consider emotional factors, such as user preferences, cultural differences, and ethical considerations. This can lead to more ethical and socially responsible AI applications

EQ can help individuals recognise and mitigate biases and prejudices, leading to more fair and equitable treatment of others. By incorporating these principles into AI algorithms, developers can work towards reducing discrimination. 

EQ fosters empathy, teamwork, and collaboration among individuals. By promoting these skills in human-AI interactions, organisations can facilitate smoother interaction between humans and AI systems. This can lead to more innovation and creativity as humans and AI work together synergistically. 



AI is a tool – a powerful one, but a tool, nonetheless. Its effectiveness is inherently tied to the emotional intelligence of those who use it. As organisations move towards an AI-driven future, they must recognise the irreplaceable value of EQ.  

In a world where AI is ubiquitous, organisations that prioritise the symbiotic relationship between technology and human skills will not only survive but thrive. The future is not about humans versus machines but about the seamless integration of both, where emotional intelligence guides the way. 


Integrating Artificial Intelligence (AI) into business has become almost synonymous with progress. But, have organisations understood that people can be trained to use AI more effectively if they improve their Emotional Intelligence (EI), also referred to as EQ? This naturally leads to questions like: Do we need EQ to maximise the use of AI, can we be trained to improve our EQ and how will this benefit how we use AI? We explore the intricate correlation between high EQ and using AI, shedding light on the indispensable role of human skills in the age of automation. 


“EQ is related to humans and their emotions and responding to human emotions in real-time” “EQ is a different way of being smart”.

“Artificial intelligence is the intelligence of machines or software, as opposed to the intelligence of other living beings, primarily of humans. It is a field of study in computer science that develops and studies intelligent machines. Such machines may be called AIs”. 


While AI can automate numerous tasks, it lacks the fundamental elements of human interaction. The ability to make nuanced decisions, resolve conflicts, engage in critical thinking, empathise, exhibit self-awareness, and navigate ethical complexities — these are all hallmarks of EQ. Businesses must recognise that the success of AI integration is intricately tied to the emotional intelligence of their workforce. 

Decisions in the business realm are not made in a vacuum. Beyond data-driven insights, there are human-centric considerations such as labour dynamics, inflation, and geopolitical shifts. The domain expertise of human minds is indispensable in interpreting complex scenarios and making decisions that extend beyond the binary confines of AI algorithms. 

The competitive advantage that organisations seek is not solely derived from technology but from the unique capabilities of their employees. Human endeavours are complex, multi-faceted, and resistant to imitation, providing a strategic edge that is hard to duplicate. 



AI is not infallible. Its accuracy is contingent on historical data, which can become outdated rapidly. This underscores the need for continuous human interpretation and adaptation to ensure relevance in a dynamically evolving business landscape. 

Human intuition and emotional intelligence become invaluable in correcting, refining, and enhancing the outputs of AI tools. 

To fully harness the potential of AI, organisations will need to prioritise training. This will include not only technical proficiency in using AI tools but also cultivating emotional intelligence. Training programmes will address steering the more subtle complexities of the digital era, such as: 

  • Self-awareness and emotional regulation. 
  • Social awareness and empathy. 
  • Motivation and self-control. 
  • Relationship management and social skills. 

Contact us for learning development solutions that addresses all your EQ training needs.