BUSINESS PROCESS OUTSOURCING (BPO) AS AN OCCUPATION
BPO is a subset of outsourcing that involves contracting specific business processes, operations, and responsibilities to a third-party service provider. It involves contracting with an external company to enhance internal management and operations.
Our programmes develop a range of the key skills, necessary to work effectively in Contact and Call centres. Today, specialist functions in many organisations such as account management, sales, hospitality, tourism, emergency services, telecommunications, financial services and credit control, all use Business Process Outsourcing. We offer courses that cover the foundational knowledge and competencies for contact centre and BPO agents to perform optimally in the workplace.
Our courses can be customised and delivered on-site or via virtual facilitator-led online classrooms.
BUSINESS PROCESS OUTSOURCING COURSES
- NC: Contact Centre Support – SAQA ID: 71490 – Level 2
- NC: Contact Centre and Business Process Outsourcing Support – SAQA ID: 93997 – Level 3
- FETC: Contact Centre Operations – SAQA ID: 71489 – Level 4
Where programmes are scheduled as part of the Public Schedule, minimum group sizes apply.