CUSTOMER SERVICE AS AN OCCUPATION

Customer service is a vital part of any modern organisation and ultimately determines whether a business is a success or failure. Frustrated and unhappy customers can have a negative impact on all aspects of operations regardless of the type of product or service you offer. It is vital to have the right strategies and customer service staff to improve the quality of customer service.

Customer Service Training provides the skills to ensure customer satisfaction before, during and after products and services are used. Our programmes offer delegates the opportunity to improve their understanding of customer-centric behaviour and develop critical interpersonal skills to build meaningful connections through personal awareness and communication.

DELIVERY

Our courses can be customised and delivered on-site or via virtual facilitator-led online classrooms.

CUSTOMER SERVICE COURSES

Skills Programmes

Achieving Customer Service Excellence – Level 2
Telephone and Reception Skills – Level 2
Receptionist Skills – Level 2
Receptionist Skills – Level 3
Telephone Skills – Level 3
Customer Service Management – Level 4
Advanced Customer Care – Level 5

Where Programmes are scheduled as part of the Public Schedule, minimum group sizes apply.