Customer Service Management
This dynamic short programme is Unit Standard based and is aimed at junior managers who wish to understand their customers better and improve customer service.
It is highly interactive and encompasses the essential areas of offering differentiated, reliable and customer-friendly service to give organisations and their teams the competitive advantage.
It covers the theory and practice of identifying and understanding different internal and external customers, customer service standards expected by organisations, measuring and monitoring customer satisfaction and recommending corrective action to improve customer service levels.
*Price is VAT Inclusive
** Price Excludes Formal Assessment